How Total Shift Left helped Paysafe achieve 30,000+ hours in savings, 100% SOX compliance, and 95%+ bot success rate through intelligent automation using UiPath and mobile chatbot migration.
About Paysafe
Paysafe provides payment solutions that power the everyday. The multinational organisation operates multiple brands across the e-cash, payments processing and digital wallets spectrum, serving over 145 million customers of varying size and scale.
As a global leader in digital payments, Paysafe needed a technology partner who could match their pace of innovation while maintaining the highest standards of regulatory compliance. That's where Total Shift Left stepped in.
The Challenge
Following a period of rapid growth through acquisition, Paysafe faced three critical obstacles that threatened to slow their momentum:
1. Inconsistent Processes Across Brands Paysafe's fast-paced expansion had resulted in a lack of process consistency and standardisation across their acquired brands. Each brand brought its own set of workflows, tools, and operational practices — creating silos that made enterprise-wide alignment nearly impossible.
2. Manual, Non-Transparent Operations Numerous manual processes across customer services, merchant operations, risk, and compliance functions were consuming thousands of hours annually. These non-transparent workflows made it difficult to track performance, identify bottlenecks, or ensure accountability.
3. Increasing Regulatory Pressure With evolving industry regulations — including SOX compliance requirements for settlement processes — Paysafe needed to stay ahead of the compliance curve while maintaining the customer focus and agility at the core of their DNA.
The challenge wasn't just about automating tasks — it was about transforming how an entire enterprise operated across multiple brands and geographies.
What Total Shift Left Delivered
Paysafe and Total Shift Left's shared appreciation for combining global scale with flexibility and agility made the partnership a natural fit. Since November 2020, Total Shift Left has delivered across two key workstreams, supporting Paysafe's Automation365 team:
Automation Delivery (UiPath RPA)
Total Shift Left worked with the Paysafe Automation365 team to identify, design, build, test, and deploy automated solutions using UiPath Automation Software. The team delivered 30+ automations across three core business functions:
- Merchant Services — Automated merchant onboarding, transaction reconciliation, and reporting workflows
- Consumer Services — Streamlined customer query handling, account management, and service delivery
- Risk & Compliance — Deployed automated controls for fraud detection, settlement processing, and regulatory reporting
Each automation followed a rigorous approach: process discovery, feasibility assessment, solution design, UAT, and production deployment — ensuring every bot met Paysafe's quality and compliance standards.
If you're considering a similar shift-left approach to quality assurance, embedding testing early in the automation lifecycle was key to our success at Paysafe.
Mobile Chatbot Migration
Total Shift Left led the migration of chatbots from a web browser platform to native mobile platforms (Android and iOS). This project involved:
- Building an SDK for native platforms enabling seamless Virtual and Live agent communications
- Implementing an intermediate communication layer for smooth handoff between chatbot and live agent providers
- Enabling Paysafe to win and support new deals through enhanced mobile customer engagement
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The impact of Total Shift Left's engagement with Paysafe has been transformational:
| Metric | Result |
|---|---|
| Processes Automated | 30+ across 3 business functions |
| Hours Saved | 30,000+ hours delivered back to the business |
| SOX Compliance | 100% compliance in settlement process automation |
| Bot Success Rate | >95% success rate of bot case completion |
| Mobile SDK | Delivered for native platforms across Android & iOS |
| Delivery Speed | 2x faster automation delivery through mature frameworks |
Business Impact Beyond the Numbers
- Operational Consistency — Standardised processes across all acquired brands, eliminating silos
- Reduced Human Error — Automated compliance checks eliminated manual oversight gaps
- Scalable Framework — Built reusable automation components that accelerate future deployments
- Enhanced Customer Experience — Mobile chatbot migration improved response times and customer satisfaction scores
These results align with the key metrics we recommend tracking when implementing shift-left practices — proving that early quality integration delivers measurable ROI.
Technology Stack
The following technologies powered our work with Paysafe:
- UiPath — Enterprise RPA platform for process automation
- JavaScript / TypeScript — Core development languages
- Node.js — Backend services and integration layer
- React — Frontend interfaces and dashboards
- Swift / Objective-C — iOS native mobile development
- Java / RxJava — Android native mobile development
Why Intelligent Automation Matters
Paysafe's story illustrates a pattern we see across enterprises: the biggest efficiency gains don't come from automating individual tasks — they come from transforming entire process chains across an organisation.
By combining CI/CD best practices with intelligent automation, organisations can:
- Reduce manual effort by 60-80% in high-volume operational processes
- Achieve full regulatory compliance through automated audit trails
- Scale operations without proportionally scaling headcount
- Deliver faster time-to-market for new products and services
If your organisation is facing similar challenges with process consistency, regulatory compliance, or operational efficiency, learn how our consulting services can help.
Ready to Transform Your Operations?
Total Shift Left specialises in helping enterprises achieve operational excellence through intelligent automation, test automation, and shift-left practices.
Schedule a Consultation to discuss how we can deliver similar results for your organisation.
Frequently Asked Questions
What is intelligent automation in enterprise operations?
Intelligent automation combines robotic process automation (RPA), AI/ML, and process orchestration to automate complex business workflows end-to-end. Unlike basic RPA that follows rigid rules, intelligent automation can handle exceptions, learn from patterns, and make decisions — delivering 3-5x more value than traditional automation approaches.
How much can RPA save an enterprise annually?
Enterprise RPA programs typically save 20,000-50,000+ hours annually depending on scale. Cost savings range from $500,000 to $5M+ per year for organizations automating 20-50 processes. ROI is typically 150-300% in year one, with compound savings as additional processes are automated and bots handle increasing transaction volumes.
What is a good bot success rate for RPA?
A healthy bot success rate is 90-95% for complex processes and 98-99% for simple, rule-based tasks. Success rates below 85% indicate issues with exception handling, data quality, or process design. Monitoring and continuous improvement through AI-driven exception handling can push rates above 95% even for complex workflows.
How do you ensure SOX compliance with automated processes?
Ensure SOX compliance with automated processes by: implementing comprehensive audit trails for every bot action, enforcing segregation of duties through role-based access controls, maintaining change management documentation, running regular compliance testing against control requirements, and conducting periodic reviews of automated workflows against regulatory standards.
Continue Learning
Explore more in-depth technical guides, case studies, and expert insights on our product blog:
- How Startups Can Save with Shift-Left Testing
- The Cost of Late Testing in Enterprise Engineering
- Enterprise Testing Strategy Guide
Browse All Articles on Total Shift Left Blog — Your go-to resource for shift-left testing, API automation, CI/CD integration, and quality engineering best practices.
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